A support-experience report. Package tracking stalled for over a week, showing the same scan the whole time. I opened a ticket, got an automated ack, then nothing for twelve days despite two polite follow-ups. I was ready to write this vendor off.
Then out of nowhere I got a real human reply, an apology citing a ticketing migration that ate a batch of messages, a reshipment, and the original eventually turned up too so I offered to send one back. So the outcome was fine, but nearly two weeks of silence is rough when you have no idea if you have been scammed.
Posting because the resolution does not erase the experience of the wait, and prospective buyers deserve both halves. Not a recommendation either way. If anyone has a read on whether this vendor has fixed their support backlog since May, that context would help people calibrate.